Refund policy

We want you to have a smooth shopping experience. Please read our return and refund terms before placing your order.

Return Eligibility

• Returns are accepted within 7 days of delivery for eligible products.
• The product must be unused, undamaged, and in its original packaging.
• All accessories and items received with the order must be included.

📦 Unboxing Video Required

For any claim related to damage, missing items, wrong products, or defects, a continuous unboxing video of at least 30 seconds is required.

• The video must be recorded without cutting, pausing, or stopping.
• The parcel should be clearly visible before opening.
• The complete opening process and the product must be clearly shown.
• Edited or incomplete videos may not be accepted as proof.

Damaged / Wrong / Missing Product

If your order arrives damaged, defective, incorrect, or with missing items, please contact us within 48 hours of delivery with your order number and the required unboxing video/photos.

After verification, we may offer a replacement or refund, depending on the situation.

Refunds

Once the return is approved and the product is received and inspected, the eligible refund will be processed to the original payment method. Processing time may vary depending on your payment provider or bank.

Non-Returnable Conditions

Returns may not be accepted if:

• The product has been used or damaged by the customer.
• The original packaging or accessories are missing.
• The issue is caused by improper use or installation.
• The required unboxing video is not available for damage/missing/wrong-item claims.

Contact Us

For return or refund assistance, please contact our customer support team with your Order ID and details of the issue.

We reserve the right to verify each return or refund request before approval.